Privacy policy

Privacy Policy

Last updated: May 4, 2026

At MapleKind ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store at maple-kind.com.

1. Information We Collect

We collect the following categories of personal information:

  • Identity & Contact Information: Full name, email address, phone number, and billing/shipping address
  • Location Data: Country, state/province, city, and postal code
  • Browsing Behavior: Pages visited, products viewed, time spent on pages, clicks, cart activity, and purchase history on our store
  • Device & Technical Data: IP address, browser type, operating system, and referring URLs
  • Transaction Data: Order details, payment method type (not full card numbers), and order history

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders, account, and customer service inquiries
  • Send marketing and promotional communications (where you have opted in)
  • Improve and personalize your shopping experience
  • Deliver targeted advertising, including on Meta platforms (Facebook and Instagram)
  • Comply with legal obligations and prevent fraud

3. Sharing Your Data with Meta (Facebook & Instagram)

We share your personal data with Meta Platforms, Inc. at the maximum data sharing level. This means we transmit the following data to Meta for advertising and analytics purposes:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address (including city, state, country, and postal code)
  • Browsing behavior on our store (pages viewed, products viewed, add-to-cart events)
  • Purchase events and order values

This data sharing is facilitated through the Meta Pixel and Meta Conversions API (CAPI). Meta uses this information to:

  • Measure the effectiveness of our ads
  • Show you relevant ads on Facebook and Instagram
  • Build and improve advertising products

You can opt out of Meta's use of your data for advertising purposes by visiting Meta's Ad Preferences or adjusting your settings at https://www.facebook.com/privacy/policy/.

4. Other Third Parties We Share Data With

We may also share your personal information with:

  • Shopify Inc. — our e-commerce platform provider, which hosts our store and processes transactions
  • Fulfillment & Shipping Partners — to deliver your orders
  • Payment Processors — to securely handle payment transactions
  • Analytics Providers — to help us understand store traffic and performance

We do not sell your personal information to third parties for their own independent marketing purposes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For US Residents (CCPA/CPRA):

  • Right to know what personal information we collect and how it is used
  • Right to delete your personal information
  • Right to opt out of the sale or sharing of your personal information
  • Right to non-discrimination for exercising your rights

For EU/EEA Residents (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing, including for direct marketing and profiling
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your local data protection authority (DPA)

Our legal bases for processing EU/EEA personal data include: performance of a contract (order fulfillment), legitimate interests (fraud prevention, store improvement), consent (marketing communications), and legal obligation.

To exercise any of these rights, please contact us at maplekindsupport@gmail.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for up to 7 years.

7. International Data Transfers

If you are located in the EU/EEA, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR, including Standard Contractual Clauses where applicable.

8. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies on our store, including the Meta Pixel. You can control cookie preferences through your browser settings or a cookie consent tool on our site.

9. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

MapleKind 📧 maplekindsupport@gmail.com 🌐 maple-kind.com