Shipping & FAQ
🚚 Shipping Information
How long does shipping take?
We process orders within 1-3 business days. Once shipped, delivery typically takes 7-14 business days for US orders. Please note that delivery times may vary slightly depending on your location and carrier availability.
How much does shipping cost?
We offer free shipping on all orders!
Do you ship internationally?
Currently, we primarily ship within the United States. Please contact us at support@maple-kind.com if you have questions about international shipping.
Will I receive a tracking number?
Yes! Once your order has shipped, you will receive an email with your tracking number so you can follow your package every step of the way.
📦 Orders
Can I change or cancel my order?
We begin processing orders quickly, so please contact us at maplekindsupport@gmail.com as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.
What if my order arrives damaged or incorrect?
We're so sorry if that happens! Please email us at maplekindsupport@gmail.com within 30 days of receiving your order with a photo of the item and your order number. We'll make it right with a replacement or full refund.
↩️ Returns & Refunds
What is your return policy?
We accept refund requests within 30 days of delivery for items that are damaged, defective, or incorrect. Due to the nature of our products, we are unable to accept returns for change of mind.
How do I request a refund?
Simply email maplekindsupport@gmail.com with your order number and a photo of the issue. Our team will review your request and respond within 1-2 business days.
💬 Contact Us
How can I get in touch?
We'd love to hear from you! Reach out to our support team at maplekindsupport@gmail.com and we'll get back to you within 1-2 business days.